SHARE – Your Questions/Concerns 
•    What Do You Hope to Learn?
•    Objectives of the Course

TRUST – How Do We Get There?
•    Working With a Plan – prioritization, time management (yours vs. teams), delegation dos and don'ts, setting SMART goals
•    Change = Grief – and the Stages
•    The Cycle of Change
•    Managing vs Leading – Your Team's Perception vs Reality
•    Defining a Manager & the Two Things That Will Destroy Them Quickly
•    Too Much Buddy – Not Enough Boss – redefining relationships and boundaries
•    Earning Respect vs. Demanding Authority
•    Avoiding Favoritism & Micromanagement

MOTIVATION
•    Name Your Favorite Teacher of All Time – Define Them
•    Understanding Three Main Motivators – Fears
•    The Value of Change & Creating Positive Change
•    All People are Motivated for Their OWN Reasons
•    Leadership Style and Core Competencies – Situational, Servant, Transformational
•    Building a Strong Team Through Engagement
•    Self-Awareness & Emotional Intelligence

COMMUNICATION
•    Listening vs Telling?
•    Reasons for Failure
•    Identifying Root Causes of Conflict (Conflict Reduction) / Strategies for Conflict Resolution
•    Critical Thinking and Problem Solving/Decision Making
•    Giving Clear Directions
•    Delivering Constructive Feedback (Watch Out for "Yes, but") and Addressing Performance

STRESS
•    Can be Helpful – Fight or Flight
•    Let’s Take a Look